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Employee Assistance Program

The University of Wisconsin Colleges and University of Wisconsin-Extension Employee Assistance Program is a confidential resource for employees who are finding it difficult to successfully cope with work-related and/or personal issues and concerns.

Effective May 1 2014, UW Colleges and UW-Extension are offering a new employee assistance and work/life program called Life Matters. We have contracted with Empathia, Inc. to provide this free, confidential service to you and anyone living in your household.

Access to Life Matters is available through their website. Visit and sign in using our password SOWI to obtain educational information, useful links, help locating child and elder care providers and self-assessment tests.

You or a member of your household may call Life Matters 1-800-634-6433 twenty-four hours a day, every day of the year to receive Life Matters services. A Life Matters representative is available at all times to provide assistance for a wide range of issues, including:

  • Depression
  • Family or job concerns
  • Legal matters & financial questions
  • Alcohol or drug abuse questions or problems
  • Emotional or stress related issues
  • General health & wellness
  • Adult & elder care needs
  • Parenting and child care concerns
  • International & domestic adoption
  • Summer programs & camps
  • After-school programs
  • Children with special learning needs
  • Finding a college/financial aid
  • Caregiver stress & burnout
  • Pet care
  • Other personal concerns

The program's counseling services are available at no cost to you and your household members. Professional counselors are available both on the telephone and on an in-person basis in your local area. You can receive up to 5 in-person sessions, per issue per year. If additional counseling or services are recommended, the counselor will assist you with accessing providers covered by your insurance plan.

Privacy is strictly protected within legal limits. Information about your contact with Life Matters will not be released without your prior consent except in cases of imminent threat of harm, or when abuse of a child or vulnerable adult may be occurring.

Orientation Sessions
If you are interested in viewing an online orientation immediately,

  • log into using the password SOWI
  • click on the "Services" tab in the upper right corner
  • click on "LifeMatters Orientation Video"


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